— LIVE DEMO / 2025
01
Husky Help
AI-powered IT support assistant for UConn students — chat, classify, escalate
TypeScriptViteReactTailwind v4Appwrite
- Year
- 2025
- Platforms
- Web
- Stack
- TypeScript · Vite · Tailwind v4 · Appwrite Functions · OpenRouter
A student-facing IT helpdesk that answers common UConn ITS questions, classifies what it cannot answer, and opens a real ticket on the student's behalf. Vite + React on the front, Appwrite cloud functions and OpenRouter on the back.
- OpenRouter chat proxy via an Appwrite cloud function — no model keys ever touch the browser.
- Appwrite-managed auth, sessions, and message history; demo account for unauthenticated tire-kickers.
- Server-side classifier decides when a chat thread should escalate into a real ITS ticket.
- Tickets opened directly from the conversation context — agents see the full transcript, not a summary.
FIG. 01.01Husky Help · live chat with classifier + escalation1 plates
Husky Help · live chat with classifier + escalation

